Travelers Insurance Reviews 2023
Is It the Right Choice for You?
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Last Updated: June 27, 2023
This is an exclusive review of Travelers, one of the biggest P&C insurance companies in the U.S. If you are intending to buy insurance from the company, our exclusive Travelers insurance reviews will help you decide by comparing the coverage options, prices, and the pros and cons.
Travelers Insurance Overview
- Reviews: US News (69), BBB (138), Consumer Affairs (778), Total (414)
- Rating: US News (3.8), BBB (1.07), Consumer Affairs (3.4), Average (2.75 out of 5)
- Phone number: +1 866-971-6212
- Headquarters: New York, New York, USA
Image: Ian Capper / Travelers Insurance symbol
Is Travelers Insurance a Reliable Carrier?
If you google “Best P&C insurance companies in the U.S.,” you’ll always find Travelers Insurance on the list. Travelers is one of the oldest insurance companies in the country. It has established itself as a dependable name in the P&C market. Most Travelers Insurance reviews online attest to this.
In short, Travelers is a big player in the competitive insurance arena. They have the stats and the accolades to prove that they’re a big-name player. But are they the best choice for an insurance buyer? We’re going to break down Travelers Insurance and what they offer.
About Travelers: Overview and History
The Travelers Companies, Inc., commonly known as Travelers, was founded in 1857 by James G. Batterson, a Hartford businessperson. They have been serving Americans for more than 165 years. They have become one of the most prominent names in the P&C insurance industry. Although they’ve received mixed reviews, Travelers enjoys an impressive 3.97% market share of the competitive P&C industry.
Travelers is the sixth-largest policy writer of personal insurance and the second-largest writer of commercial P&C insurance in the U.S. They were inducted into the prestigious Fortune 500 company list in 1995, which is a testament to their financial prowess and stability.
As a company, Travelers takes pride in its rich and long history of resilience, innovation, and sustainability.
Today, they employ more than 30,000 people and boast a network of more than 13,500 independent insurance agents across 43 states. Apart from the U.S., Travelers has operations in China, Brazil, Singapore, Canada, and the UK as well.
Travelers Insurance Reviews: Pros and Cons
- Trustworthy company with a good background.
- Good Financial Strength (Fortune 500 company).
- Good Claims Settlement Record (A++ AM Best Rating)
- Large variety of insurance products. Also offers policy bundling.
- Offers various discounts.
- UBI Programs like IntelliDrive.
- Not available in all the states.
- Claims process can be tedious at times.
- Below average in J.D. Power Claims Satisfaction Rating 2021.
- Average customer service.
- While auto insurance discounts are good, some discounts seem less meaningful.
- IntelliDrive is only available in 9 states currently.
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Travelers Insurance Products
Travelers offers a huge array of P&C insurance products and coverage options. They provide insurance solutions to both individuals and businesses. Here’s a list of insurance products offered by Travelers for individuals and businesses:
|Property Insurance||Commercial Insurance|
|Auto Insurance||Commercial Auto & Trucking Insurance|
|Homeowners Insurance||Cyber Insurance|
|Condo Insurance||General Liability Insurance|
|Renters Insurance||Environmental Liability Insurance|
|Landlord Insurance||Workers Compensation|
|Boat & Yacht Insurance||Excess Casualty & Umbrella Insurance|
|Travel Insurance||Inland Marine & Ocean Marine Insurance|
|Pet Insurance||Management & Professional Liability Insurance|
|Umbrella Insurance||Small Business Owners Policy|
|Wedding & Events Insurance||Property Insurance|
|Valuable items Insurance||Surety Bonds Insurance|
|Affinity Car & Home Program|
IntelliDrive is a Usage-based Insurance (UBI) platform that measures driving habits like speeding, braking, acceleration, and driving time. According to Travelers, good drivers can expect to save up to 30% through the IntelliDrive Program. However, they currently offer this service in nine states only.
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Compared to USAA or State Farm, Travelers Insurance doesn’t offer the most affordable rates on the market. Their home insurance and auto insurance are priced at either higher or cheaper rates than others on the market. For instance, you can see the average car insurance rates for different age groups in this table. In general, Travelers Insurance offers better auto insurance rates than home insurance rates.
|Age Group||Average Annual Estimate|
|Mid-60s married couple||$646|
Travelers Insurance: Ratings & Reviews
Unfiltered Customer Reviews
I have been insured with Travelers for 5 years. Both my wife and I have had accidents and they have taken good care of us. They did an excellent job of handling our claims. That is why buying insurance is so important. I know they are an A+ company.
I canceled my Travelers insurance and switched to Farmers insurance for better rates. I was supposed to get my policy refund within 5 to 10 business days. They took 62 days and got lied to 5 times. Terrible customer service.
Just switched to Travelers from USAA. USAA were great as well but they were a little pricey. We needed to save money so we chose Travelers through an insurance broker and found great rates.
Worst customer service and service in general.Source: Google, Travelers, Yelp, Consumer Affairs
Travelers Insurance Ratings by Third Party
|NAIC Complaint Index||0.64|
|A.M. Best (Financial Strength Rating)||A++ (Highest Possible Rating)|
|J.D. Power Claims Satisfaction Study||Subpar Rating in 2021|
|Better Business Bureau||A|
Travelers is a Fortune 500 company, and it has received the highest possible AM Best rating. Travelers Insurance has a solid financial strength, making it a dependable company to do business with.
However, the J.D. power claims satisfaction rating shows that Travelers needs to improve on certain areas of customer service. For instance, it has a good claims settlement record, but it can be a little time-consuming as per customer reviews.
To sum it up, the official records show that Travelers is a good insurance company, particularly looking at its financial strength rating and claims settlement records.
All You Need to Know about Travelers Insurance Claims
When it comes to managing your insurance claims, Travelers Insurance provides a range of resources to assist you throughout the process. Travelers’ toolkit offers valuable tools to help you navigate your claim, including finding vendors, checking the status of your claim, and exploring their innovative digital claim solutions.
Understanding the claim process is made easier with Travelers Insurance, as they provide information on what to expect after filing a claim, important claim terms, and other relevant details. Travelers Insurance takes pride in their exceptional service, and you can learn more about the dedicated teams by contacting Travelers claim phone number 1-800-238-6225
For a more in-depth understanding of Travelers Insurance’s claim process and to access these valuable resources, it is recommended to visit their official website. Moreover, if you want personalized information on Travelers home insurance claims or any insurance related info, getting in touch with an insurance agent near you is the best option.
Travelers Home Insurance Reviews
Travelers Insurance is known to be one of the largest and well-established providers of home insurance in the United States. They have a strong presence in the insurance industry and are recognized for their comprehensive coverage options, customizable policies, and competitive pricing.
Travelers Insurance offers a range of home insurance policies designed to protect homeowners against various risks, including damage to the physical structure of the home, personal property, liability coverage, and additional living expenses in case of displacement due to covered events. They also provide optional coverages and endorsements that homeowners can add to their policies for additional protection.
It’s important to note that specific details, coverage options, and policy terms may vary depending on factors such as location, policy type, and individual circumstances.
Travelers Insurance Discounts
|Auto Insurance Discounts||
|Home Insurance Discounts||
Customer Service: Is Traveler a Good Company?
If you are a Travelers insurance buyer or contemplating purchasing insurance from Travelers, it’s natural to have questions about whether Travelers is a good company. When it comes to Travelers insurance customer service, they have established a reputation for providing solid support and assistance to their policyholders. The company strives to deliver prompt and reliable customer service, addressing inquiries and concerns efficiently. Travelers Insurance understands the importance of being accessible to their customers and offers multiple channels for assistance, including phone, online chat, and email support.
You can directly get in contact with Travelers customer service representatives at 1-800-328-2189 who are trained to provide knowledgeable guidance and help policyholders navigate their insurance coverage.
While individual experiences may vary, Travelers Insurance generally aims to deliver satisfactory customer service, ensuring that customers’ needs are met, and their inquiries are handled in a timely manner. It’s always advisable to refer to customer reviews and ratings to gain a more comprehensive understanding of the overall customer service experience with Travelers Insurance.
Hence, the auto insurance discounts, and home insurance discounts offered by Travelers stand out as they can help you save a significant amount on your premiums.
Also, insurance prices vary for every person, so it is important to compare quotes to get the best deals. In general, Travelers Insurance offers better auto insurance rates than the home insurance category.
Travelers Insurance Reviews: Our Verdict
With strong finances and a near flawless claims record, Travelers is one of the most reliable names in the insurance industry. Its finances are solid, and its claims record doesn’t have many flaws. The coverage options are excellent, and the discounts are beneficial. Their customer service comes under scrutiny at times but in general, you can expect to get quality insurance experience from Travelers.
While you won’t get the cheapest rates for their policies, you can apply for one of their attractive discounts. Despite the higher rates, you get a trustworthy insurance provider in Travelers Insurance.
At Agency Height, we understand that buying a reliable policy at the right price can be an arduous process at times. Contact us today to get a free consultation from our insurance experts.
Is Travelers a reliable insurance company?
Travelers is a reliable insurance company with a long legacy and a huge market reach in the P&C industry. Its finances are pretty stable, making it a trustworthy company.
Is Travelers an expensive insurance carrier?
Travelers insurance rates are average or at an expensive level in comparison to the market rates. It is definitely not the cheapest carrier out there. Both auto insurance and home insurance are comparatively expensive. However, car insurance discounts are good, which is a positive thing.
Does Travelers have a good claims payment record?
Travelers has an A++ AM Best rating. This is the highest possible rating from one of the USA’s oldest and most credible organizations. Hence, you can be assured about receiving your claims payment from Travelers.
Does Travelers charge to cancel insurance?
No, Travelers does not charge a cancellation fee or penalty for terminating your insurance policy early. Also, you may not necessarily need to cancel your policy if you are experiencing life changes.
- Travelers Insurance Overview
- Is Travelers Insurance a Reliable Carrier?
- About Travelers: Overview and History
- Travelers Insurance Reviews: Pros and Cons
- Travelers Insurance Products
- Pricing Overview
- Travelers Insurance: Ratings & Reviews
- Unfiltered Customer Reviews
- All You Need to Know about Travelers Insurance Claims
- Travelers Home Insurance Reviews
- Travelers Insurance Discounts
- Customer Service: Is Traveler a Good Company?
- Travelers Insurance Reviews: Our Verdict
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