Tower Hill Insurance Reviews 2023

Here you get to know everything about Tower Hill Insurance, including its products and services, customer reviews and complaints, third-party ratings, and more.

Tower Hill Insurance Reviews- An Overview

• No of reviews: Google (963), Yelp (126), Clearsurance (143), BBB (190), Total (1,422)
• No of ratings: Google (3.7), Yelp (1.5), Clearsurance (2.9), BBB (3.6) Avg rating (2.9)
• Address: 7201 NW 11th Pl, Gainesville, FL 32605, United States
• Tower Hill Insurance phone number : +1 352-332-8800

Tower Hill Insurance: Everything You Need to Know About

Tower Hill Insurance is a Florida-based insurance provider that has been in operation since 1972. Originally founded as Mobile Home Insurance Associates, the company has since expanded to offer a customer a range of insurance products and services in 17 states nationwide. Despite this growth, Tower Hill Insurance remains majority owned by the same family that started the company 50 years ago.

With over 450 employees and six locations, Tower Hill Insurance has become a well-respected player in the insurance industry for its commitment to providing quality coverage and outstanding customer service. Whether you’re a homeowner, business owner, or renter, Tower Hill Insurance has options to help you protect your property and assets.

Insurance Products

Personal Coverage:

Tower Hill Insurance provides a range of personal insurance products to cater to the individual needs of its customers. It offers the following coverage options:

• Homeowners’ insurance
• Renters’ insurance
• Landlord insurance
• Condominium insurance
• Flood insurance
• Mobile home insurance
• Cyber shield insurance
• Personal umbrella insurance.

Tower Hill homeowners insurance comes with various coverage options that customers can choose from, including Typical, Prime Plus, and Spire. Each level of coverage provides different levels of protection, and customers can customize their policy with additional coverage options. Additionally, Tower Hill Insurance offers discounts on its policies for customers with certain safety features installed in their homes.

Commercial Coverage:

In addition to personal insurance products, Tower Hill Insurance also offers commercial insurance products to protect businesses and their assets. These products include:

• Commercial property insurance
• General liability insurance
• Commercial auto insurance
• Workers’ compensation insurance
• Business owners policies.

Tower Hill Insurance’s commercial property insurance covers a wide range of perils, including fire, wind, theft, and vandalism. Its general liability insurance protects against bodily injury or property damage claims, and their commercial auto insurance covers both owned and non-owned vehicles. Lastly, their business owner’s policy combines general liability and commercial property insurance into one convenient package, making it a great option for small businesses.

Tower Hill Homeowners Insurance Reviews

Tower Hill Insurance is made up of four different companies that provide insurance services to customers. These companies are Tower Hill Prime, Tower Hill Preferred, Tower Hill Signature, and the Florida-specific Tower Hill Insurance Exchange. Among its many insurance products, Tower Hill homeowners’ insurance offers high-value coverage with three levels: Typical, Prime Plus, and Spire. Therefore, the Tower Hill insurance group consists of varying levels of coverage and can be customized with additional coverage types to fit the individual needs of the customer.

Tower Hill Insurance Exchange

Tower Hill Insurance Exchange started in 2022, and runs in a reciprocal insurance model, where the policyholders (also known as members) insure each other and also share the underwriting profits. The company is owned by its members and managed by Tower Hill Risk Management.

You can purchase policies from Tower Hill Exchange through local insurance brokers in Florida. After late 2023, all Tower Hill Insurance policies in Florida will transfer to the Exchange.

Tower Hill Insurance Ratings: Customer Reviews and Third-Party Rating

To better understand company reviews, you need to consider Tower Hill insurance ratings and customer reviews.

Here are some common themes and issues customers have reported:

• Positive reviews often mention Tower Hill Insurance’s competitive pricing, quick claims process, and helpful customer service representatives.
• Negative reviews often mention long wait times when contacting customer service, denials of claims, and difficulty canceling policies.
• Some customers have reported frustration with the company’s communication and lack of transparency around policy changes and rate increases.

In addition to customer reviews and complaints, it’s important to consider third-party ratings when evaluating an insurance carrier. Here are some ratings for Tower Hill Insurance from well-known organizations:

BBB (Better Business Bureau): Tower Hill Insurance has received an A+ rating from the Better Business Bureau (BBB), which is an excellent rating. However, it is important to note that BBB has received approximately 190 insurance-related complaints against Tower Hill Insurance, all of which have been closed.

J.D Power: Tower Hill Insurance does not have a J.D. Power rating.

A.M Best: While Demotech has awarded the newly formed Tower Hill Exchange with an excellent financial strength rating of A, AM Best has given Tower Hill Prime a negative outlook. AM Best downgraded the financial strength rating of Tower Hill Prime from B++ (Good) to B+ (Good) in 2022.

Note: While one rating agency may view a company positively, another may not share the same sentiment.

Tower Hill Customer Service

Tower Hill Insurance has a customer support team that assists with inquiries, policy changes, claims, and other customer-related matters. You can also get a detailed contact form on Tower Hill’s website to submit your query.

Additionally, to report a claim, you can contact the following number:

• Tower Hill Claims Phone Number: 800.342.3407

CastleCare

CastleCare is a contractor program Tower Hill has come up with to assist you with repairs and rebuilding as necessary. So, once you report a claim, Tower Hill will connect you with contractors through CastleCare. Overall, through CastleCare, you can rest assured about quality and that you will be in the expert hands of credentialed contractors.

How to Get a Quote from Tower Hill?

To get a quote, all you have to do is choose your policy, and enter your ZIP code, on the Tower Hill website.

Image: Tower Hill Insurance

Conclusion

When it comes to providing insurance for homeowners in Florida, Tower Hill Insurance is a strong contender with its competitive pricing and comprehensive coverage options. However, it’s worth noting that some customers have reported negative experiences with the company, including poor customer service and frustration with policy changes and rate increases.  

While the number of complaints may seem concerning, Tower Hill Insurance has taken the necessary steps to address and resolve these complaints. Additionally, the A+ rating from BBB strongly indicates the company’s commitment to providing high-quality services and addressing customer concerns in a timely and effective manner.  

There are certainly pros and cons to consider when choosing an insurance provider. Overall, it’s important to carefully weigh the benefits and drawbacks before making a decision. Ultimately, it’s up to the individual to research and determine if Tower Hill Insurance fits their needs.  

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Sources

Tower Hill

A.M Best Rating

BBB

Demotech Tower Hill

Tower Hill Companies

Reinsurance News

Bank Rate