State Farm Insurance Review:
Your Ideal Insurance Neighbor for 2023?


TLTR: This State Farm Insurance Reviews by Agency Height covers State Farm as your local insurance carrier and helps you decide whether to choose it for your next policy coverage.

Let’s be real here. How often have you opened a dozen or more tabs on your browser while looking for an insurance carrier?    

It can be a challenge trying to figure out which is the best insurance company for your specific needs. But it wouldn’t be surprising if you settled on State Farm. It’s usually one of the top choices among insurance seekers.   

With nearly 100 years of insurance experience and countless promising testimonials, this carrier is likely to offer almost every coverage and policy you might want. But before coming to a decision, you should assess State Farm (or any insurance company) thoroughly. You want to make sure that it’s the right fit for you. 

Here’s why State Farm may be your best bet, backed up by top State Farm insurance reviews. Have a quick look at State Farm‘s key points below.

In This Blog


About State Farm

State Farm is one of the leading insurance companies in the U.S. with more than 19,000 agents handling over 3,600 claims per day.

They have been in operation since 1922, gradually evolving from an automobile insurance company for farmers to a multi-policy company covering home and life insurance. Today, in addition to insurance, they offer banking and investment products.

With operations in all 50 states*, the company’s stated mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.

State Farm’s giant network of agents is busy helping achieve the goal of being every community’s local insurance neighbor.

State Farm has their own mobile application to help you manage your claims and reach your local State Farm agent. You can also ask for roadside assistance through your mobile application if you are qualified to do so. You must have a Coverage “H” or Emergency Roadside Coverage option included in your insurance to use this feature. But you will still have to pay to replace gas, batteries, or tires. If you have not included Emergency Roadside Coverage in your auto insurance policy, you will be required to pay the full amount at the rates provided by State Farm.

*New policy coverages are not available in Massachusetts and Rhode Island.

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Pros and Cons as Noted in State Farm Insurance Reviews

Here are some of the top points we have gathered through State Farm insurance reviews, that you should definitely note before choosing them as an insurance carrier.

Pros Cons
  • Ideal for people looking for local agents willing to provide unique support.
  • Usage-based discount programs for Auto Insurance up to 30% (or more).
  • Provides a mobile app that easily allows you to pay bills, get roadside assistance, and manage claims.
  • Famous brand name in the insurance market with a wide range of policies at consumer-friendly pricing.
  • Extra charges for additional products that could be easily combined with standard homeowners or auto insurance through other carriers.
  • Fewer options for customizing policies.
  • Not all of their policies are available in all 50 states.

Ratings and Reviews of State Farm Insurance


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Curious about the reviews of State Farm? Here’s a brief idea on what third party State Farm insurance reviews and rating companies have ranked them so far:

Could State Farm be what you’re looking for?  

State Farm has garnered some of the highest ratings in the insurance sector. Numerous State Farm insurance reviews report that it offers much cheaper rates than other carriers. Check out some of the latest ratings and reviews below by accredited sources and see for yourself.  

Where does State Farm stand in comparison to other carriers in an overall manner?
A++ A.M. Best Rating

GEICO Insurance


Chubb Insurance


Farmers Insurance


Progressive Insurance


Liberty Mutual Insurance


The highest possible score has been awarded to State Farm for commendable financial strength and competitive pricing across all insurance lines.

1.44 NAIC

Contrary to the A.M. Best Ratings, the National Association of Insurance Commissioners (NAIC) has given State Farm a 1.44 rating.

An insurance carrier with a rating above “1” has more than the average number of customer complaints.

Ratings from State Farm Insurance Reviews

for State Farm’s overall quality as an insurance carrier

WalletHub ⭐⭐⭐⭐
NerdWallet  ⭐⭐⭐⭐⭐
Consumer Affairs  ⭐⭐
The Zebra  ⭐⭐⭐⭐⭐

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Contact a local agent online to help you with your insurance needs.

Products That Are Evaluated in State Farm Insurance Reviews

State Farm provides three major lines of insurance policies. According to the State Farm insurance reviews we have taken reference of, all of their coverage options are cheaper than the average rate in the U.S. insurance market.  

Check out the chart below to see if they offer the type of coverage you’re looking for.

Auto Insurance
Major Auto Insurance Products
Car Insurance Motorcycle Insurance
Boat Insurance Off-Road Vehicles Insurance
Motor Home Insurance Roadside Assistance
Coverage Provided in Auto Insurance
Collision Insurance Comprehensive Insurance
Rental Insurance Rideshare Insurance
Additional Coverage
Liability Coverage Medical Payments Coverage
Uninsured and Underinsured Motor Vehicle Coverage Emergency Road Side Coverage

State Farm is the largest automobile insurer in the U.S. according to rankings and data from S&P Global Market Intelligence, 2019. It’s also one of the top car insurance companies in the country.  

According to Value Penguin, State Farm’s auto insurance is 44% cheaper than average.

Homeowners Insurance
Major Homeowners Insurance Products
Homeowners Insurance Condominium Insurance
Home Insurance Renters Insurance
Rental Property Insurance Personal Articles Insurance
Manufactured Home Insurance Farm & Ranch Insurance
Identity Restoration Liability Insurance
Additional Coverage (With Extra Cost)
Water damage from sewage and pump issues Identity Restoration Services
Electrical Breakdown Damage Earthquake Damage
Liability coverage for in-home child/adult care professionals, and nurses  Structures built outside the premises of your home 

In addition to auto insurance, the insurance carrier also has one of the biggest networks of homeowner insurance agents. If you’re looking for personalized service, then State Farm is your best bet.  

State Farm’s policies are 16% cheaper than the average homeowner’s policy in the U.S., but the downside is that they don’t offer many discount plans. State Farm does, however, provide an option to bundle your home and auto insurance policies so that you can get the best of both lines.

Life Insurance
Term Life Insurance
Whole Life Insurance
Universal Life Insurance

The third major line at State Farm is life insurance. However, their website and State Farm Insurance reviews report that their life insurance is not currently available in Massachusetts, New York, or Wisconsin.  

At State Farm, you can estimate the coverage you need by using their life insurance calculator.

The insurance carrier also allows insureds to change their policies and/or beneficiaries. Other types of insurance offered by State Farm are listed below.

Business Insurance Small Business Insurance Business Owners Policy
Commercial Auto Insurance Contractors Policy
Liability Umbrella Workers Compensation
Surety & Fidelity Bonds
Health Insurance** Supplemental Health Insurance Medicare Supplement
Individual Medical Insurance
**State Farm allows you to change your health policies.
Other Insurance Pet Insurance
Disability Insurance
Liability Insurance

Connect With The Best Insurance Agents Near You

Contact a local agent online to help you with your insurance needs.

Why State Farm Could Be the Insurance Neighbor For You

State Farm has positioned itself as the only local insurance “neighbor” in the U.S. And there are a number of reasons why we agree. 

Wide Range of Insurance Products

The insurance carrier offers 24 insurance products with additional coverage options. This selection allows insurance seekers to explore and compare options to meet their insurance needs. They’re not bound to limited coverage. 

Service as a Banker & Investment Manager

Alongside insurance products, State Farm also provides banking and investment products by partnering with U.S. Bank. Through this service, one can apply for services like credit cards, savings accounts, and loans.

Adjustable Life and Health Insurance Policies

State Farm allows you to customize life and health insurance policies.  

Discounts and Savings Often Mentioned in State Farm Insurance Reviews

State Farm provides a lot of policy options to choose from, at a far cheaper rate than the market average. However, when it comes to discount schemes and saving options, the list is limited. Here are a few of the discount programs they have launched so far:

Program Name Features
Drive Safe & Save Program
  • Mobile App
  • Records on-the-road activities like speeding and distracted driving through Bluetooth Beacon feature
  • Provides savings up to 30% which are directly related to progress on the application and state-specific regulations

 Not applicable in California, Rhode Island and Massachusetts

Steer Clear Driver Program
  • Mobile App
  • Targeted to young drivers
  • Offers focused driving training to reflect and practice safe driving techniques
  • Discounts are accumulated depending on progress on course training, practice driving, and program certification
Additional Discounts
  • Accident-free and Good Driving Savings
  • Defensive Driving Course Discount
  • Good Driver Discount
  • Safe Vehicle Discounts
  • Loyal Customer Savings


The Premier Service Program

The Premier Service Program under Homeowners Insurance allows insureds to contact contractors for roof and floor repairs/replacements/water-removal services with a guarantee of five years. But it isn’t applicable in all states. 

Now that we’ve covered State Farm’s many good points, let’s take a look at their potential drawbacks.

The Downside of State Farm

Aside from their discount programs for auto insurance, State Farm does not offer many discounts in their standard policies. 

State Farm also does not provide gap insurance. Gap insurance is usually provided in the case of accidents where the car is seriously damaged, and the balance that you owe is greater than the car’s book value.   

State Farm does not provide flooding coverage in their standard homeowners policy. You would need to purchase a supplementary flood policy instead. 

If you are located in Massachusetts, Rhode Island, Wisconsin, New York, or California, you will need to go through their policy availability thoroughly since they do not provide some of their services in these regions.  

Lastly, State Farm has had below-average JD Power Customer Satisfaction Ratings for 2021.  

Sample Customer Comments From State Farm Insurance Reviews

Review Rating Given
I can call the office of our Agent, Rick, and anyone I get is able to access our account and answer questions immediately. Very happy with our coverage: Home, 3 Autos, and Rental Property bundled for us, saving some money! ⭐⭐⭐⭐⭐
State Farm has excellent rates. You can get discounts for multi-car, safe driving, etc. Whenever I made a claim, they paid promptly and my rates did not increase. I have been insured with State Farm for about 20 years. I have gotten quotes from other auto insurers and the rates were higher with less coverage. ⭐⭐⭐⭐⭐
State Farm was a great bargain years ago. The prices skyrocket after an accident even if you’re not at fault. The agents are great but it is so unaffordable now. I had to cancel the policy and switch to Progressive. ⭐⭐⭐
My car was hit by another driver on private property. I had to file a claim for repairs with my insurance company (State Farm) as no ticket was issued and the other parties’ insurance company denied my claim. State Farm didn’t send a claims adjuster to look at my car. They wrote an estimate based on pictures I submitted. Told me I could use a body shop of my choice. Low balled my estimate for repairs and sent me a check after subtracting out my deductible.


Our Rating: ⭐⭐⭐⭐

All in all, State Farm stays true to the brand image they have developed over the years. Their wide range of services and reasonable pricing (depending on their insurance products) have definitely helped them build a huge base of U.S. residents who choose State Farm as their insurance carrier

If you have found this insurance review has piqued your interest, you should definitely check out State Farm’s website and contact their local agents today!

Connect With The Best Insurance Agents Near You

Contact a local agent online to help you with your insurance needs.

Frequently Asked Questions

Is State Farm a good insurance company?

Yes, it is. With almost a century of industry experience, State Farm has over 19,000 insurance agents in their network serving almost all 50 states. Moreover, State Farm has garnered good ratings from accredited sources like A.M. Best Ranking.

What bank does State Farm use to pay claims?

State Farm has partnered with U.S. Bank to pay claims and provide banking and investment services for its clients.

Is State Farm good at paying out claims?

State Farm received a score of 892/1,000 in the JD Power 2021 U.S. Auto Claims Satisfaction Study. This indicates that State Farm makes an effort to pay out claims in a timely manner.

Who is State Farm's biggest competitor?

Being one of the top insurance carriers, State Farm has a number of competitors operating on roughly the same level. These include Farmers Insurance, Liberty Mutual Insurance, American Family Insurance, and GEICO Insurance.

What makes State Farm different from their competitors?

State Farm offers their policies at a cheaper rate than average, specifically auto, and homeowners’ insurance. They also offer easy access through their mobile application, and different discount programs.

Agency Height is a platform for insureds and insurance agents to connect with each other. Our insurance blog is developed solely for informational purposes. The content provided in Agency Height’s insurance reviews focuses on educating insurance seekers to help them make informed choices when it comes to purchasing insurance.

Connect With The Best Insurance Agents Near You

Contact a local agent online to help you with your insurance needs.

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