State Farm Insurance Review
Your Ideal Insurance Neighbor for 2023?
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Last Updated: June 27, 2023
This State Farm Insurance Reviews by Agency Height covers State Farm as your local insurance carrier and helps you decide whether to choose it for your next policy coverage.
Statefarm Insurance Reviews: Overview
- No of reviews: Clearsurance (17,744), BBB (827), Trustpilot (340), Consumer affair (604), Total (19,515)
- No of ratings: Clearsurance (4.1), BBB (1.17), Trustpilot (2), Consumer affair (3.6), Avg Rating (2.85)
- Address: One State Farm Plaza, Bloomington, IL 61710 (Headquarter)
- Phone: 877-627-5757
Let’s be real here. How often have you opened a dozen or more tabs on your browser while looking for an insurance carrier?
It can be a challenge trying to figure out which is the best insurance company for your specific needs. But it wouldn’t be surprising if you settled on State Farm. It’s usually one of the top choices among insurance seekers.
With nearly 100 years of insurance experience and countless promising testimonials, this carrier is likely to offer almost every coverage and policy you might want. But before coming to a decision, you should assess State Farm (or any insurance company) thoroughly. You want to make sure that it’s the right fit for you.
Here’s why State Farm may be your best bet, backed up by top State Farm insurance reviews. Have a quick look at State Farm‘s key points below.
State Farm is one of the leading insurance companies in the U.S. with more than 19,000 agents handling over 3,600 claims per day.
They have been in operation since 1922, gradually evolving from an automobile insurance company for farmers to a multi-policy company covering home and life insurance. Today, in addition to insurance, they offer banking and investment products.
With operations in all 50 states*, the company’s stated mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
State Farm’s giant network of agents is busy helping achieve the goal of being every community’s local insurance neighbor.
State Farm has their own mobile application to help you manage your claims and reach your local State Farm agent. You can also ask for roadside assistance through your mobile application if you are qualified to do so. You must have a Coverage “H” or Emergency Roadside Coverage option included in your insurance to use this feature. But you will still have to pay to replace gas, batteries, or tires. If you have not included Emergency Roadside Coverage in your auto insurance policy, you will be required to pay the full amount at the rates provided by State Farm.
*New policy coverages are not available in Massachusetts and Rhode Island.
State Farm Pros and Cons
- Ideal for people looking for local agents willing to provide unique support.
- Usage-based discount programs for Auto Insurance up to 30% (or more).
- Provides a mobile app that easily allows you to pay bills, get roadside assistance, and manage claims
- Famous brand name in the insurance market with a wide range of policies at consumer-friendly pricing.
- Extra charges for additional products that could be easily combined with standard homeowners or auto insurance through other carriers.
- Fewer options for customizing policies.
- Not all of their policies are available in all 50 states.
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State Farm Insurance Rating
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Could State Farm be what you’re looking for?
State Farm has garnered some of the highest ratings in the insurance sector. Numerous State Farm insurance reviews report that it offers much cheaper rates than other carriers. Check out some of the latest ratings and reviews below by accredited sources and see for yourself.
|Where does State Farm stand in comparison to other carriers in an overall manner?|
|A++||A.M. Best Rating||
Liberty Mutual Insurance
The highest possible score has been awarded to State Farm for commendable financial strength and competitive pricing across all insurance lines.
|Contrary to the A.M. Best Ratings, the National Association of Insurance Commissioners (NAIC) has given State Farm a 1.44 rating.
An insurance carrier with a rating above “1” has more than the average number of customer complaints.
Ratings from State Farm Insurance Reviews
for State Farm’s overall quality as an insurance carrier
State Farm Insurance Coverage
State Farm provides three major lines of insurance policies. According to the State Farm insurance reviews we have taken reference of, all of their coverage options are cheaper than the average rate in the U.S. insurance market.
Check out the chart below to see if they offer the type of coverage you’re looking for.
|Major Auto Insurance Products|
|Car Insurance||Motorcycle Insurance|
|Boat Insurance||Off-Road Vehicles Insurance|
|Motor Home Insurance||Roadside Assistance|
|Coverage Provided in Auto Insurance|
|Collision Insurance||Comprehensive Insurance|
|Rental Insurance||Rideshare Insurance|
|Liability Coverage||Medical Payments Coverage|
|Uninsured and Underinsured Motor Vehicle Coverage||Emergency Road Side Coverage|
State Farm is the largest automobile insurer in the U.S. according to rankings and data from S&P Global Market Intelligence, 2019. It’s also one of the top car insurance companies in the country.
According to Value Penguin, State Farm’s auto insurance is 44% cheaper than average.
|Major Homeowners Insurance Products|
|Homeowners Insurance||Condominium Insurance|
|Home Insurance||Renters Insurance|
|Rental Property Insurance||Personal Articles Insurance|
|Manufactured Home Insurance||Farm & Ranch Insurance|
|Identity Restoration||Liability Insurance|
|Additional Coverage (With Extra Cost)|
|Water damage from sewage and pump issues||Identity Restoration Services|
|Electrical Breakdown Damage||Earthquake Damage|
|Liability coverage for in-home child/adult care professionals, and nurses||Structures built outside the premises of your home|
In addition to auto insurance, the insurance carrier also has one of the biggest networks of homeowner insurance agents. If you’re looking for personalized service, then you can get all the ideas from statefarm insurance agents.
State Farm’s policies are 16% cheaper than the average homeowner’s policy in the U.S., but the downside is that they don’t offer many discount plans. State Farm does, however, provide an option to bundle your home and auto insurance policies so that you can get the best of both lines.
|Term Life Insurance|
|Whole Life Insurance|
|Universal Life Insurance|
The third major line at State Farm is life insurance. However, their website and State Farm Insurance reviews report that their life insurance is not currently available in Massachusetts, New York, or Wisconsin.
At State Farm, you can estimate the coverage you need by using their life insurance calculator.
The insurance carrier also allows insureds to change their policies and/or beneficiaries. Other types of insurance offered by State Farm are listed below.
|Business Insurance||Small Business Insurance||Business Owners Policy|
|Commercial Auto Insurance||Contractors Policy|
|Liability Umbrella||Workers Compensation|
|Surety & Fidelity Bonds|
|Health Insurance**||Supplemental Health Insurance||Medicare Supplement|
|Individual Medical Insurance|
|**State Farm allows you to change your health policies.|
|Other Insurance||Pet Insurance|
Why State Farm Could Be the Insurance Neighbor For You?
State Farm has positioned itself as the only local insurance “neighbor” in the U.S. And there are a number of reasons why we agree.
Wide Range of Insurance Products
The insurance carrier offers 24 insurance products with additional coverage options. This selection allows insurance seekers to explore and compare options to meet their insurance needs. They’re not bound to limited coverage.
Service as a Banker & Investment Manager
Alongside insurance products, State Farm also provides banking and investment products by partnering with U.S. Bank. Through this service, one can apply for services like credit cards, savings accounts, and loans.
Adjustable Life and Health Insurance Policies
State Farm allows you to customize life and health insurance policies.
The Premier Service Program
The Premier Service Program under Homeowners Insurance allows insureds to contact contractors for roof and floor repairs/replacements/water-removal services with a guarantee of five years. But it isn’t applicable in all states.
Now that we’ve covered State Farm’s many good points, let’s take a look at their potential drawbacks.
Discounts and Savings
State Farm provides a lot of policy options to choose from, at a far cheaper rate than the market average. However, when it comes to discount schemes and saving options, the list is limited. Here are a few of the discount programs they have launched so far:
|Drive Safe & Save Program||
Not applicable in California, Rhode Island and Massachusetts
|Steer Clear Driver Program||
State Farm Insurance Claims
If you’re a State Farm policyholder and need to file a claim, you’ll be pleased to know that the process is relatively simple and straightforward. Here’s what you need to know about State Farm Insurance claims:
Report the incident: The first step in filing a State Farm Insurance claim is to report the incident that led to the claim. This can be done by phone, online, or through the State Farm mobile app. You’ll need to provide basic information about the incident, including the date, time, location, and a brief description of what happened.
Provide additional information: Once you’ve reported the incident, you may be asked to provide additional information about the claim. This could include photos of the damage, a police report if applicable, and any other relevant documentation. The more information you can provide, the faster and smoother the claims process will be.
Work with an adjuster: After you’ve reported the claim and provided all necessary information, a State Farm claims adjuster will be assigned to your case. The adjuster will investigate the claim, assess the damage, and work with you to determine the appropriate coverage and compensation.
Get a repair estimate: If your claim involves damage to property or a vehicle, you may need to get an State Farm estimate for repairs. State Farm has a network of preferred repair shops that can provide estimates and complete the repairs, or you can choose your own repair shop.
Receive compensation: Once the claim has been processed and approved, State Farm will provide you with compensation for the damages or losses covered by your policy. This may include repair costs, medical expenses, and other related expenses.
By providing all necessary information and working closely with your claims adjuster, you can ensure a smooth and successful claims process.
The Downside of State Farm
Aside from their discount programs for auto insurance, State Farm does not offer many discounts in their standard policies.
State Farm also does not provide gap insurance. Gap insurance is usually provided in the case of accidents where the car is seriously damaged, and the balance that you owe is greater than the car’s book value.
State Farm does not provide flooding coverage in their standard homeowners policy. You would need to purchase a supplementary flood policy instead.
If you are located in Massachusetts, Rhode Island, Wisconsin, New York, or California, you will need to go through their policy availability thoroughly since they do not provide some of their services in these regions.
Lastly, State Farm has had below-average JD Power Customer Satisfaction Ratings for 2021.
About State Farm Customer Service
State Farm has a reputation for providing excellent customer service to its policyholders. Here’s what you can expect from State Farm customer service:
Multiple channels for communication: State Farm offers multiple channels for customers to contact them, including phone, email, social media, and live chat on their website. This makes it easy for customers to get in touch with a representative and get their questions answered quickly.
Knowledgeable representatives: State Farm representatives are well-trained and knowledgeable about the company’s products and services. They can provide personalized recommendations and advice to help customers find the coverage that best fits their needs.
24/7 support: State Farm offers 24/7 customer support, which means you can reach a representative at any time, day or night. You can directly call 877-627-5757 for any time services. This is particularly helpful if you have an emergency or need to report a claim outside of regular business hours.
Online account management: State Farm’s online portal allows customers to manage their policies, make payments, and access important documents, such as insurance cards and claims forms.
Claims support: State Farm has a dedicated team of claims representatives who work to process claims quickly and efficiently. They provide support throughout the entire claims process, from reporting the incident to receiving compensation.
Overall, State Farm’s commitment to customer service is evident through their multiple channels of communication, knowledgeable representatives, 24/7 support, online account management, and dedicated claims team. This makes it easy for customers to get the help they need and have a positive experience with the company.
Sample Customer Reviews
I can call the office of our Agent, Rick, and anyone I get is able to access our account and answer questions immediately. Very happy with our coverage: Home, 3 Autos, and Rental Property bundled for us, saving some money!
State Farm has excellent rates. You can get discounts for multi-car, safe driving, etc. Whenever I made a claim, they paid promptly and my rates did not increase. I have been insured with State Farm for about 20 years. I have gotten quotes from other auto insurers and the rates were higher with less coverage.
State Farm was a great bargain years ago. The prices skyrocket after an accident even if you’re not at fault. The agents are great but it is so unaffordable now. I had to cancel the policy and switch to Progressive.
My car was hit by another driver on private property. I had to file a claim for repairs with my insurance company (State Farm) as no ticket was issued and the other parties’ insurance company denied my claim. State Farm didn’t send a claims adjuster to look at my car. They wrote an estimate based on pictures I submitted. Told me I could use a body shop of my choice. Low balled my estimate for repairs and sent me a check after subtracting out my deductible.Source: Google Reviews
All in all, State Farm stays true to the brand image they have developed over the years. Their wide range of services and reasonable pricing (depending on their insurance products) have definitely helped them build a huge base of U.S. residents who choose State Farm as their insurance carrier.
If you have found this insurance review has piqued your interest, you should definitely check out State Farm’s website and contact their local agents today or login to Agency Height to get local State Farm agent near you.
Compare State Farm with Other Insurance Carriers
Frequently Asked Questions
Is State Farm a good insurance company?
Yes, it is. With almost a century of industry experience, State Farm has over 19,000 insurance agents in their network serving almost all 50 states. Moreover, State Farm has garnered good ratings from accredited sources like A.M. Best Ranking.
What bank does State Farm use to pay claims?
State Farm has partnered with U.S. Bank to pay claims and provide banking and investment services for its clients.
Is State Farm good at paying out claims?
State Farm received a score of 892/1,000 in the JD Power 2021 U.S. Auto Claims Satisfaction Study. This indicates that State Farm makes an effort to pay out claims in a timely manner.
Who is State Farm's biggest competitor?
Being one of the top insurance carriers, State Farm has a number of competitors operating on roughly the same level. These include Farmers Insurance, Liberty Mutual Insurance, American Family Insurance, and GEICO Insurance.
What makes State Farm different from their competitors?
State Farm offers their policies at a cheaper rate than average, specifically auto, and homeowners’ insurance. They also offer easy access through their mobile application, and different discount programs.
- Statefarm Insurance Reviews: Overview
- State Farm Pros and Cons
- State Farm Insurance Rating
- State Farm Insurance Coverage
- Why State Farm Could Be the Insurance Neighbor For You?
- Discounts and Savings
- State Farm Insurance Claims
- The Downside of State Farm
- About State Farm Customer Service
- Sample Customer Reviews
- Frequently Asked Questions
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