Hanover Insurance Reviews 2023

Overview

No. of reviews: BBB (56), ConsumerAffairs (109), Trustpilot (2968), Total rating (3133)

No. of ratings: BBB (3.39), ConsumerAffairs (3.9), Trustpilot (4.8), Avg ratings (4.03)

Address: 4100 Embassy Dr SE, Grand Rapids, MI 49546, United States

Phone number: +16169422425

Introduction

The Hanover Insurance Group is a leading provider of property and casualty insurance products for individuals and businesses across the United States. With a focus on innovative solutions and exceptional customer service, the company has built a reputation for reliability and stability. Whether you are looking for home, auto, or business insurance, The Hanover Insurance Group offers a range of products and services to meet your needs. In this review, we will take a closer look at The Hanover Insurance Group, examining its strengths and weaknesses, products and services, customer service, and more.

Products and Services

• Home Insurance
• Auto insurance
• Business insurance
• Umbrella insurance

Additional Services

• Watercraft
• Recreational vehicles
• Valuables
• Identity theft
• Prestige
• Safe teen

Hanover Insurance Discounts

Hanover Insurance offers a variety of discounts to help customers save money on their insurance premiums, including:

• Driver based discount
• Policy based discounts
• Bundling discounts

Hanover Claims Process

Hanover Insurance has a user-friendly online claims portal that allows customers to report a claim, track its progress, and submit any necessary documentation. Customers can also file a claim by phone or by contacting their local agent for assistance.

The Hanover Insurance Group’s claims handling process is designed to provide quick and efficient resolution to claims while also ensuring that their customers receive excellent service throughout the process. The company’s approach is centered around their Hanover Risk Solutions team, which is dedicated to managing claims from start to finish.

Hanover Cost and Quotes

The average annual cost of full coverage auto insurance for Hanover policyholders is approximately $3,718, which is higher than the national average of $2,014 for the same level of coverage. However, it’s important to note that the actual insurance rates for individual policyholders can vary significantly based on several factors. These may include the level of coverage selected, discounts available, as well as various rating factors such as the driver’s location, driving history, type of vehicle, and other relevant factors.

Customers can request a quote online or by contacting a local agent to discuss their options.

Hanover Customer Service

Hanover Insurance has a reputation for providing quality customer service, with a team of knowledgeable agents and customer service representatives available to assist customers with their insurance needs. Customers can contact Hanover Insurance by phone, email, or online chat for assistance.

Additionally, Hanover offers a mobile app that allows policyholders to manage their policies, pay bills, and report claims. The app has received positive reviews for its ease of use and accessibility.

Hanover also offers a satisfaction guarantee program for its customers, which promises to address any concerns or issues a policyholder may have with their coverage or customer service experience. This program demonstrates the company’s commitment to providing excellent customer service and ensuring the satisfaction of its policyholders.

• 9 out of 10 customers with home business or auto claim are likely to recommend Hanover to a colleague or acquaintance.
• 24/7 access to real people when you need to report the unexpected
• Self-service, a variety of digital and virtual options for a speedy, convenient resolution.
• Convenience, potential for same day payment once your claim is resolved.

Third-Party Reviews

Independent rating agencies like A.M. Best have consistently rated Hanover Insurance highly for financial strength and stability, indicating a strong ability to pay out claims and remain financially stable over time.

As per the Trustpilot reviews, Hanover Insurance has a positive reputation among its customers. Many customers have praised the company for its efficient claims handling process and excellent customer service.

However, it’s important to note that insurance experiences can vary widely depending on individual circumstances and coverage options chosen. Hanover Insurance has an overall rating of 4.8 stars on Trustpilot, indicating that many customers have had positive experiences with the company.

As per the BBB reviews of Hanover Insurance Group, the company has an A+ rating, which indicates that the company has demonstrated a commitment to providing reliable and high-quality services to its customers. Additionally, BBB has recorded only 43 complaints against Hanover Insurance in the last three years, which is relatively low considering the company’s size and the number of policies it underwrites.

Is Hanover a Good Insurance Company? Our Thoughts.

Hanover Insurance Group is a well-established insurance provider that offers a wide range of products and services to its customers. Their claim handling process is efficient and customer-focused, with a commitment to resolving claims quickly and fairly. The company provides discounts on its insurance policies, making them an affordable option for those looking for coverage. Their customer service is generally well regarded, with friendly and helpful representatives available to assist customers. While some customers have reported negative experiences with the company, overall, Hanover Insurance Group has a solid reputation and is worth considering for your insurance needs.

Sources

Trustpilot

BBB

Clearsurance