Asurion Insurance Reviews 2024
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Last Updated: January 15, 2024
- No. of Reviews: Google (35), Trustpilot (91982), Consumer Affairs (2427), Total reviews (94444)
- No. of Ratings: Google (4.6), Trustpilot (4.3), Consumer Affairs (4.5), Avg. Ratings (4.4)
- Phone Number: +17028543457
- Address: 6605 Grand Montecito Pkwy, Las Vegas, NV 89149, United States
Asurion is a Nashville-based leading provider of device protection and technical support services and phone insurance. It offers comprehensive insurance plans for electronic gadgets such as smartphones, laptops, tablets, and home appliances. With a focus on delivering exceptional customer service, Asurion aims to provide peace of mind to consumers by ensuring their devices are protected from damage, loss, and theft. This Asurion review, offers insight into the quality associated with this provider’s products, including the Asurion protection plan, Asurion warranty, and Asurion home plus review — read through them for an informed decision on whether these policies are right for you!
Pros and Cons
- Wide range of coverage options
- Quick and easy claims processing
- Coverage for various types of damage and device malfunctions
- Refurbished or replacement devices is offered
- Can be expensive
- May require deductible payment for certain claims
- Limited coverage options for older or less popular devices
Asurion Products and Services
- Mobile Protection
- iPhone Protection
- Samsung Phone Protection
- Mobile Protection Features
- Cracked Screen Repair
- Tech Repair
- Appliance Repair
- Appliance Repair Locations
What is Asurion Home Plus?
Asurion Home+ is a comprehensive protection plan offered by Asurion that extends device protection beyond smartphones and tablets to a variety of household appliances and systems. This plan provides customers with coverage for major home appliances, home entertainment systems, and smart home devices. Here are some key features of Asurion Home+:
- Wide Range of Covered Items
- Protection Against Common Issues
- Convenient Claims Process
- Authorized Service Providers
- Extended Warranty Coverage
What Customers are Saying About Asurion
The tech arrived at my place of work, took the phone to his vehicle, and repaired it in 20 minutes. Very convenient.
Very very helpful. My claim was accepted right away, and the new phone was at my doorstep in less than 24 hours.
Every part of this was an easy experience, and the technician was extremely professional.
The technician went above and beyond. He explained everything step by step and what was happening, and what to expect. Very friendly and very professional, if you ever want a technician to come out, I’d highly recommend him and this company.
Train people at the call center better and have them be not so pushy and manipulative, using pressure tactics and guilt trying to upsell me when they haven’t handled my issue. The first 2 people I called didn’t tell me that I had to fill out an affidavit and send a copy of my ID. Wasted my time sending me to a repair facility when I hadn’t filled out the required paperwork.
I’ve had them for all my smartphones over the years and haven’t had any bad experiences with them for those. The have a simple claim filing process and quick service.Source: Google, Trustpilot, Reddit
Reviews in BBB, ConsumerAffairs and More
Asurion insurance is a highly regarded provider of device protection and warranty services. The company has been in business for over 25 years and has a solid reputation for providing reliable protection for electronic devices. According to the Better Business Bureau (BBB), Asurion has an A+, the highest possible rating.
The BBB reports that Asurion has resolved a large number of customer complaints filed against them, which shows their commitment to addressing customer concerns. Asurion also responds promptly to customer reviews and complaints on the BBB website, indicating their willingness to address issues and improve their services.
Asurion insurance is highly rated on Trustpilot, with an excellent rating of 4.5 stars out of 5. According to Trustpilot reviews, customers are generally very satisfied with the level of protection and service provided by Asurion.
Customers appreciate the company’s user-friendly claims process and the prompt delivery of replacement devices in the event of a claim. The customer support team at Asurion is highly praised for being responsive, knowledgeable, and helpful.
Many customers also highlight the peace of mind that comes with having Asurion insurance, knowing that their devices are protected, and they can quickly get a replacement in case of damage, loss, or theft.
According to the reviews on ConsumerAffairs, Asurion insurance is a well-regarded provider of device protection and warranty services. Customers appreciate the convenience and peace of mind that comes with having Asurion insurance, knowing that their devices are protected in case of damage, loss, or theft.
The claims process is generally reported to be straightforward, and customers are pleased with the speed and efficiency of the replacement process. Asurion’s customer service team is also highly praised for being knowledgeable, responsive, and helpful.
While some customers have reported issues with the claims process or communication with Asurion, the company’s customer support team addressed and resolved many of these concerns quickly.
Asurion Reviews Reddit
After analyzing customer discussions within a subreddit, it becomes evident that Asurion, a prominent insurance provider, has garnered a generally favorable response. Customers have expressed satisfaction with Asurion’s claims process, lauding it for its efficiency and simplicity. The positive sentiment is largely attributed to the company’s swift and straightforward approach to handling claims.
Based on the reviews from various sources, such as the Better Business Bureau, Trustpilot, and ConsumerAffairs, Asurion insurance seems to be a reliable provider of device protection and warranty services. Overall, Asurion is a good option for those looking to protect their devices, but it’s important to do your own research and carefully consider your options before making a decision.
Frequently Asked Questions
Are there any limitations or exclusions to Asurion insurance coverage?
Yes, Asurion insurance coverage does come with limitations and exclusions. For example, some policies may not cover damage caused by intentional acts, neglect, or loss of a device due to natural disasters or war. It’s important to carefully review the terms and conditions of your policy to understand what is and isn’t covered.
How does Asurion compare to other insurance providers?
Asurion is one of several insurance providers that offer coverage for electronic devices. Reviews indicate that the company’s claims process is generally faster than some of its competitors, but some customers have reported frustration with denied claims or poor customer service. It’s important to compare policies and read reviews carefully to determine which insurance provider best fits your needs.
Is Asurion insurance worth the cost?
The value of Asurion insurance will depend on your individual needs and circumstances. If you have a high-end electronic device that you rely on heavily, the cost of insurance may be worth the peace of mind that comes with knowing you’re protected against damage, theft, or loss. However, if you have a more affordable device or rarely use it, the cost of insurance may not be worth it. It’s important to consider the cost of insurance against the cost of repairing or replacing your device without insurance.
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