Allstate Insurance Review 2024
How Good is Allstate Insurance?
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Last Updated: January 15, 2024
This insurance review by Agency Height examines Allstate Insurance in detail. We pay special attention to the coverage they provide as well as their client service. We also go over some key pros and cons, and some other important criteria for you to consider.
Allstate Insurance Company is a leading provider of car, home, life, motorcycle, renters, and off-road insurance, among other products. They are also well known in the auto insurance business for their long history and comprehensive offerings.
Allstate may or may not be the greatest option depending on your needs. You must balance the benefits and drawbacks to find the top insurance companies in the U.S..
Thus, here’s a detailed review to help you understand whether Allstate meets all your needs or not.
- Reviews: U.S. News (198), Consumer Affairs (638) | Total (836)
- Rating: U.S. News (3.7), Consumer Affairs (3.8) Average (3.75 out of 5)
- Phone number: 800-726-6033
- Address: 3100 Sanders Road, Northbrook, IL 60062
Allstate was established in 1931 by General Robert E. Wood, the President and Board Chairman of Sears, Roebuck & Co. With about $45 billion in revenue in 2020 and approximately 87,000 employees, agents, and support staff, Allstate is one of the largest insurers in the United States.
Allstate has over 16 million clients and 175 million policies. It also owns some other well-known insurance companies like Encompass Insurance, SquareTrade, and Esurance. Different companies such as Allstate New Jersey Property and Casualty Insurance Company and Castle Key Insurance Company in Florida, work with Allstate to underwrite its products.
Besides being the pioneer insurance provider in the USA, Allstate also established the Allstate Foundation in 1952, a philanthropic organization dedicated to giving back to communities, empowering nonprofit leaders, assisting domestic violence survivors, and supporting students and educators.
Allstate was the fourth-largest vehicle insurance carrier in 2021, according to the National Association of Insurance Commissioners (NAIC), writing approximately $27.2 billion in premiums.
Allstate- Pros and Cons
- Numerous discounts and coverage alternatives
- You can get a personalized experience with the local insurance agents available near you
- Their home insurance covers vandalism and intentional mischief
- Offers claim satisfaction guarantee
- 24/7 support to any of the plans for roadside assistance.
- Higher than average prices and additional cost for roadside support
- Declining rates for customer satisfaction reviews in third-party review services
- You may find the car insurance policy too basic for other carriers
- It only sells car insurance policies lasting six months instead of a year.
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Products and Services From Allstate
Allstate delivers a wide range of coverage options. It includes the common ones like scheduled personal property coverage for high-value appraised items. For less common coverages, it has options geared explicitly for sports equipment, musical instruments, and yard and garden.
Likewise, Allstate will introduce you to local insurance brokers near your area, where they help you tailor your coverage to meet your needs.
Although Allstate is one of the more expensive homeowner’s insurance companies, it provides ample of discount options. This way you can lower the premium cost.
Here is the list of some of the major products offered by Allstate:
|Retirement and Investments
|Universal life insurance
|Off-road vehicles insurance
|Voluntary Employee Benefits
|Whole life insurance
|24/7 Roadside assistance
|Variable universal life insurance
Other Additional Products
|Detects a data breach, alerts you to sensitive data, and resolves identity fraud or theft issues.
|Offers Special and customized coverages for your boat or watercrafts
|Coverage for physical phone protection
|Covers almost all chronic and recurring health issues for your pets
|Provides special policies for event cancellation and event liability coverage.
|Premium tech support
|Identity theft remediation
|Allstate Digital Footprint
Discounts and Offers From Allstate
Multiple Policy Discount
You can save up to 10% on car insurance and 25% on homeowners insurance by bundling house and car insurance plans under this policy.
EZ Pay Plan Discount
This discount is available if you set up automatic payments from your bank account.
Allstate eSmart Discount
You can save some more by paying your auto insurance bill online.
To qualify for this discount, you must pay your complete subscription in advance.
Early Signing Discount
You must sign your policy documents at least seven days prior to the policy’s start date to get this discount.
Responsible Payer Discount
If you did not receive a cancellation notice for non-payment the prior year, you may be eligible for a reduction after your first year.
New Car Discount
You will qualify for this discount if you insure a new car.
Anti-Lock Brake Discount
If your vehicle has anti-lock brakes, you will receive a little discount.
Anti-Theft Device Discount
If you drive a car with an anti-theft system, you may be eligible for this discount.
Good Student Discount
Available to full-time, unmarried students under the age of 25 with good grades and live within 100 miles from the garage with the insured vehicle.
If your grades aren’t good, you can save some money by completing its driver’s education program.
Safe Driving Club
If you meet Allstate’s safe driving requirements, you are eligible for this discount.
Students Away from Home
Allstate offers a student discount to young drivers who attend school more than 100 miles away from their registered address.
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Drivewise by Allstate
Drivewise is Allstate’s telematics insurance program. It rates your driving behavior behind the wheel through a mobile app used to calculate your premium. It calculates the rates based on speed, braking, and driving time. Good driving habits can earn you a significant discount. As per Allstate, enrolling in Drivewise can save you up to 40% on your premium.
Milewise by Allstate
Milewise is Allstate’s pay-per-mile program. It’s a good fit for infrequent or low-mileage drivers. The program evaluates mileage and driving behavior using an app and a plug-in device for your car. A total of two factors determine your premium: the daily rate and the per-mile rate.
Safe driving, such as avoiding speeding, rapid braking, and late-night driving, can help Milewise drivers save money on their insurance. If you drive 1,000 miles per year, the company claims you’ll save up to 72% per year.
Milewise is accessible in Arizona, Delaware, Florida, Idaho, Illinois, Indiana, Maryland, Massachusetts, New Jersey, Ohio, Oregon, Pennsylvania, Texas, Virginia, Washington, D.C., and West Virginia
Allstate Customer Service
Allstate is known for its exceptional customer service, with a strong commitment to providing personalized support to each and every customer. Allstate also provides customers with a variety of self-service options, such as online account management and digital claims filing, to make managing their policies and claims as convenient as possible.
In addition to its multiple communication channels, Allstate also offers a range of resources and tools to help customers better understand their insurance policies and make informed decisions. These resources include educational articles and videos, interactive tools, and online communities where customers can connect with other policyholders and Allstate representatives.
Allstate’s commitment to customer service is reflected in its high customer satisfaction ratings and awards. The company has consistently received top marks in customer satisfaction surveys, including J.D. Power’s U.S. Auto Claims Satisfaction Study and U.S. Home Insurance Study. Allstate has also been recognized for its customer service with awards such as the 2020 Temkin Experience Ratings and the 2020 Customer Service Champion by J.D. Power.
Allstate Cost and Quotes
The national average cost of homeowners insurance in 2018 was reported to be $1,249 per year, based on a study conducted by the Insurance Information Institute (III) in 2021.
Allstate insurance cost and quotes are determined based on a variety of factors, including the type of insurance coverage, the amount of coverage needed, the customer’s location, driving record, credit score, and other personal information. Allstate offers a range of insurance products, including auto, home, renters, life, and business insurance, as well as specialty insurance products such as motorcycle and boat insurance.
Customers can obtain a quote for Allstate insurance by visiting the company’s website, calling their customer service hotline, or contacting an Allstate agent in their local area. The quote process typically involves providing some basic information about the customer and the type of insurance needed, after which Allstate will provide a personalized quote that includes the cost of coverage and any available discounts.
How to File Allstate Insurance Claims?
Allstate claims process is designed to be quick and easy, helping customers get the support they need during a difficult time. Customers can file a claim with Allstate either online, through the Allstate mobile app, or by calling the company’s 24/7 claims hotline. The process typically begins with providing basic information about the incident, including the date, time, location, and a description of what happened.
You might also need to provide:
- Contact information for anyone involved
- Property information and insurance information for each vehicle involved
- Photos of damages
- Location and time of date of occurrence
- A copy of the police report
- Names of officers that responded
Next, an Allstate representative will review the claim and determine the coverage options available to the customer. Depending on the situation, the representative may need to schedule an inspection or request additional information. Once the claim is approved, Allstate will work with the customer to settle the claim and provide any necessary repairs or replacement of damaged property. Throughout the process, Allstate keeps customers informed with regular updates on the status of their claim. Overall, the Allstate claims process is designed to be efficient, transparent, and customer-focused, providing peace of mind and support when customers need it most.
Allstate Insurance Reviews and Ratings
“I’ve been with Allstate since I was 16 and was added to my parents’ policy. I’m 53 years old and have never had a claim denied. It has always been a quick and dependable service. I even had a claim that I believed I could handle myself and waited 6 months before realizing I couldn’t and couldn’t really verify what happened, so Allstate took care of it in a week, just on my word. All of the Allstate reps have been fantastic! I’m not going anywhere else. Thank you to the entire Allstate team! Keep doing what you’re doing!”
“I’ve had Allstate for a long time, at least 10 years.
One of my main grievances with Allstate is that my premiums rise every year, and I have to phone in and threaten to cancel my policy to avoid the increase.
Customer service is usually nice but playing that game every year is still unpleasant. When it came to claims, I found Allstate fairly straightforward to work with. I’ve only had one claim for hail damage, and I was really pleased with how simple it was to file a claim and the amount I received!”
“After a local agency cold-called me and persuaded me to switch from State Farm, I’ve been with Allstate for roughly 5 years. The policy was far less costly. I haven’t had a single issue with my car since becoming a policyholder (knock on wood), so I can’t comment on their effectiveness in managing claims. However, they are easy to work with, and I’ve taken advantage of their excellent driver discounts.”
“Any insurance company can perform an excellent job if you have a good agent. The agent’s quality determines the level of customer care and even the insurance you buy. I’m pleased since I have a good agent from Allstate.”
“Allstate is good insurance, but it’s way too pricey and not competitive with other insurers. The mileage plus plan is the newest addition to their insurance lineup, and it’s being marketed as a low-cost option because it only costs 8 cents per mile. They fail to mention that this is in addition to the over $2.00 per day base rate.”
“Allstate was a good insurance company initially. However, they did not have my back when I was in an accident. I wasn’t in the good hands of Allstate like they advertise. They did not completely examine my accident and charged me higher premiums than the law allows. The issue is that before investigating or concluding an accident, all states must first determine who is at fault. They boost premiums before conducting a comprehensive investigation against the law.
Furthermore, the entire state declined to reconsider an incorrect ticket that my wife was recorded discussing over the phone. They still charge an additional underwriting fee before the new lock-in since the department is not legally compliant. I’m getting charged three times as much as I normally would. I am still surprised!”
“When I first started my policy, Allstate failed to inform me of the penalty if I canceled it mid-term. I terminated it while the policy was still valid, and they charged me a lot of hidden costs and penalties, and I only received a fraction of what I had spent. It’s quite annoying.”
Ratings From Well-known Rating Services
|Superior: This means, Allstate has an exceptional ability to pay back the claims even during challenging times.
|The company has a very strong capacity to deliver the financial commitments made to its clients.
|It is high in quality and has low credit risk. Thus, it has good Insurance Financial Strength (IFS).
|Standard and Poor’s
|Even with few financial challenges, it is a strong company with good financial strength.
Ratings from Third-Party Rating Services
Source: The Zebra, Investopedia, Policy Genius, Nerd Wallet, Customer Affairs, US News, Wallet Hub, Value Penguin
With a wide range of coverages, high customer satisfaction, and financial strength ratings, Allstate can be a viable option for your house insurance policy.
Allstate is comparatively more expensive than other homeowners’ insurance providers. The hefty price can be worth it if reliable customer service and quick claims processing are what you are looking for.
While Allstate’s list of discounts isn’t the most extensive, it does include many optional coverages that allow homeowners to customize their policies to meet their specific needs.
So, Are You in Good Hands with Allstate?
Overall, yes. Allstate has a wide choice of products to choose from. The local agents’ and claims response team’s strength and service abilities may influence their insurance experience. Based on the above evaluations, the company is financially sound.
Points to consider:
- Allstate has been in business for a long time and has seen many claims. It has evolved to meet the needs of its customers, offering a growing product line and digital customer service experience.
- It takes an active initiation in the community through the Allstate Foundation
Overall, Allstate is a good and reliable insurance company. Their ratings suggest they deliver without fail to a claim, promptly address complaints, clear your queries and provide a positive experience.
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Frequently Asked Questions
Is Allstate a good brand?
Yes, Allstate is a dependable auto insurance company. According to the NAIC, it is the fourth-largest car insurance company in the United States. It has outstanding financial and industry ratings and a wide selection of coverage options for drivers.
Is Allstate reliable when it comes to paying claims?
According to J.D. Power’s latest survey on claims satisfaction, Allstate does a good job of paying claims compared to the average insurance business. Its claims process received an 870 out of 1,000 ratings, compared to an industry average of 880.
Why does Allstate continue to raise rates?
Allstate is raising its auto insurance prices to keep up with rising claim expenses caused by inflation. It results in a 5.1% rise in the brand’s overall vehicle insurance written rates.
- Allstate Overview
- About Allstate
- Allstate- Pros and Cons
- Products and Services From Allstate
- Other Additional Products
- Discounts and Offers From Allstate
- Allstate Customer Service
- Allstate Cost and Quotes
- How to File Allstate Insurance Claims?
- Allstate Insurance Reviews and Ratings
- Ratings From Well-known Rating Services
- Ratings from Third-Party Rating Services
- Frequently Asked Questions
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